With the launch of the new patron access initiative on Jan. 1, customers in the new categories of disabled veterans, Purple Heart recipients, former prisoners of war and their certified caregivers can now sign up for an account on the Defense Commissary Agency’s eCommerce portal.
System changes now allow everyone in the new customer categories to create an online account on the MyCommissary portal so they can register for their Commissary Rewards card, view commissary sale flyers with prices and use the curbside CLICK2GO service where available.
The registration fix came through cooperative efforts by DeCA and the Defense Manpower Data Center, which is used to confirm shopper privileges.
“In the event a new shopper is still receiving an error message when trying to create an account, they should check with the Veterans Administration to ensure their information and privileges are correctly entered into the system,” said Clayton Nobles, a DeCA system engineer. “For those receiving a new Veterans Health Identification Card (VHIC), there may be a delay between when the veteran receives the card and when the system allows them access. This delay can take up to 30 days.”
On Jan. 1, millions of new shoppers became eligible to shop their local commissary thanks to the 2019 National Defense Authorization Act. Commissaries welcomed these new customers back to the store, or in some cases for the first time, and tens-of-thousands are taking advantage of their new benefit.