ID Card Operator Position at Fort Hamilton

Mancon, LLC is seeking an ID Card Operator for the Defense Enrollment Eligibility Reporting System (DEERS) at Fort Hamilton in Bay Ridge, Brooklyn.  This is a full-time position.  Mancon offers employees free medical, dental, vision, prescription drug, life, and AD&D insurance, a 401k plan, paid annual leave, paid holidays, and competitive wages.


Perform all functions required to issue ID cards, ID tags, Geneva Conventions cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements as defined in AFI 36-3026_IP, and the DoD RAPIDS Workstation and Verifying Official Information System (VOIS), and the RAPIDS Training Guide on a daily basis. 

Take appointments via telephone and email request through the generic ID card email account, if applicable, or manage the DMDC centralized ID card appointment scheduler.

Update the on-line calendar daily to reflect new appointments and provide same day replies to requestors.

Manage the accountability and control the issuance of military ID cards and CAC for Active component military, National Guard and Reserve Members, military retirees, family members/dependents and other eligible recipients.

Maintain 100% accountability of serially numbered ID cards and report any missing cards within one business.

Manage ID card stock to ensure there are no interruptions in the issuance of ID cards and CACs.

Register, process, and maintain DEERS and RAPIDS information as part of VO responsibilities on a daily basis.

Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.

Enroll and disenroll personnel in DEERS.

Research and reconcile DEERS information based on inquiries.

Update DEERS/RAPIDS within one hour of approval and respond to inquiries not later than one business day following the inquiry.

Follow-up and resolve discrepancies not later than two business days following notification.

Process requests for and issue ID Tags for eligible personnel as needed.

Verify eligibility and issued Contractor ID badges in accordance with local policy and maintain a log of issued badges with daily updates.

Prepare agent letters authorizing the use of Commissary and Post Exchange privileges to eligible customers for Government approval.

Perform routine operator level maintenance on RAPIDs Workstation and printers IAW applicable instructions, standards and best practices stated in the VOIS standards.


U.S. Citizenship

Must speak, read, and comprehend English to the extent that they can read and understand printed regulations, detailed written orders, operating procedures, training instructions and materials and perform the duties assigned.

Physical Requirements:

Sedentary work -Occasionally exerting up to 10 pounds of force by lifting, carrying, pushing, pulling or otherwise moving objects. Work involves sitting most of the time; walking and standing are required only occasionally. 

Physical Requirement Details:

Lifting, Reaching, Sitting, Standing, Walking 


Visit MANCON at . Apply directly online or contact MANCON HR for alternatives at 757-457-9570 or [email protected].

MANCON participates in E-verify.  For information regarding E-Verify, contact the Department of Homeland Security at 888-464-4218.

MANCON is an Equal Opportunity Employer. MANCON will not discriminate based on race, color, age, sex or gender, gender identity, sexual orientation, religion, national origin, veteran status, genetic information, disability, or membership in any other protected class. Questions and concerns can be directed to [email protected]