City Experiences is seeking a Dock Attendant for their City Cruises Statue operation in New York, NY & Jersey City, NJ.
The Dock Attendant works under the supervision of the Dock Supervisor. Dock Attendant works in coordination with the marine crew to ensure the safety of passengers boarding/de-boarding at the dock. Dock Attendant provide passengers with safe, secure, and hospitable guest service at all times.
Essential Duties & Responsibilities:
Assists guests and answers questions in regards to Ferry Schedule, The Statue of Liberty, Ellis Island or other local attractions.
Handling lines thrown from the vessels to the dock.
Assisting Vessel Crew with pulling the gangway on and off each vessel.
Assisting guests on and off the vessel.
Properly inform guests how to safely board and disembark the gangway/vessel .
Follow instructions from the vessel crew and dock supervisors.
Fill out Island passenger log sheets, when applicable.
Additional job duties as assigned.
Requirements & Qualifications:
Preference given to those who have maritime and customer service experience.
Outstanding guest service personality is a must.
Ability to interact with individuals at all levels in a pleasant and professional manner
Ability to work well under pressure and handle emergency response
We are a quality hospitality organization that serves the public year round. Working weekends and holidays may be required.
Regular attendance in conformance with the standards, which may be established by Statue Cruises from time to time, is essential to the successful performance of this position. Crewmembers with irregular attendance will be subject to disciplinary action, up to and including termination of employment.