Excelsior Pass and Excelsior Pass Plus: Set Up and Troubleshooting

The NY State Excelsior Pass is secure, digital proof of your COVID-19 vaccination or negative test results.  It does not include COVID-19 vaccination dates and dosage information.  It is only accepted in NY State by participating venues and business.  You can print your Excelsior Pass directly from the web portal, store the Pass to the New York State Excelsior Wallet on your smartphone, and/or add the Pass to supported mobile phone wallets.

The NY State Excelsior Pass Plus is a secure, digital copy of your COVID-19 vaccination record or negative test results. Your Pass Plus provides safe access to your vaccination information, and includes vaccine type, site, and date of your vaccination, just like your paper CDC Card. It can also provide proof of a negative COVID-19 PCR Test Pass (valid until midnight on the third day after a test) or a negative COVID-19 Antigen Test Pass (valid for 6 hours from the time of a test). The inclusion of this health information enables interested New Yorkers to have a verifiable record of their COVID-19 vaccination history or negative COVID-19 test at their fingertips, for record-keeping and/or usage outside of New York State.  You can print your Excelsior Pass Plus directly from the web portal and/or store the Pass Plus to the New York State Wallet App on your smartphone.

Click here to learn how to set up either of these passes.

If you are not able to retrieve your Excelsior Pass information, first contact your local VA facility and ask them to update your vaccination data in the NY State Immunization Information System.  Please be aware that the system updates info every 48 hours.

If you are still having problems, call the NYS Excelsior Pass Hotline at 1-844-699-7277.